TeleVantage Features
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Graphical User Interface
TeleVantage's easy Windows-based interface gives you complete call and message control from your PC desktop. Take calls, forward, transfer or screen your calls with the click of a button. Graphical voice mail management lets you access voice messages in any order you choose. You will never need to hunt for phone numbers-TeleVantage lets you point and click to dial, or use the electronic phone directory to quickly call your important contacts just by clicking on their name. You can also receive "screen pops" for incoming calls in Outlook®, ACT!® or Goldmine®!
Multi-Line Call Control
With TeleVantage, you can manage your calls through a graphical interface. Place calls, transfer, record, put on hold, send to voice mail and set up conference calls, all with a click of a button. Handle multiple calls on the screen at the same time. Avoid interruptions when you're on important calls-your receptionist can easily see who is on the phone or in Do Not Disturb mode. Multiple calls are processed efficiently, making your entire company more productive.
Web Browser Interface
TeleVantage gives you the ability to check voice-mails or manage personal settings via the Internet-from anywhere in the world, regardless of your web browser or operating system. With TeleVantage you can log on at an airport kiosk, client site or hotel and listen to your messages or change options such as call forwarding, recorded greetings, do not disturb and other voice-mail options.
Full-Featured Voice Mail
TeleVantage gives you the most comprehensive voice mail system available-as a standard component at no extra cost! Its advanced features let you create personal greetings, set passwords, log in remotely, and return calls without looking up phone numbers. TeleVantage also gives you visual access to your voice mail, identifying each caller and showing you a list of your messages on your screen. Easily save, delete or forward messages, or hear them over your phone or PC's speakers. With TeleVantage you can combine Windows style file management with voice mail control, sorting voice messages into folders or sharing mailboxes among users or groups. Customize the system for the way you work best!
Call and Message Screening
TeleVantage lets you know who is calling so you can easily screen your calls and messages. When you're on the phone, TeleVantage announces the caller's name so that you have a choice of taking the call, sending it to voice mail, or even listening in as the caller leaves a message. Or you can see caller ID and name on your computer screen or phone, letting you choose how to handle each call. Give out priority access codes to ensure that important calls always reach you. Put one call on hold to take a high priority incoming call, or click a button to grab back a call from voice mail. With TeleVantage you can manage your calls to make the most of your business connections!
Call Recording and Notes Forwarding
TeleVantage allows you to record your calls while you are on the phone, with a simple click of the mouse. These recordings can be forwarded or transferred to another user on the system, or saved as a wav file and sent via email. This is a must-have feature that enables you to record business-critical conversations and play them back later. In addition to forwarding a recorded conversation, when a user transfers a call TeleVantage passes call notes-data along with the call. This feature enhances customer service by eliminating the need for callers to repeat themselves as their call is passed along to another customer service agent.
"Follow Me" Call Forwarding
Being reachable is essential for today's mobile and "virtual office" professionals. TeleVantage lets you easily forward calls to an internal or external number, or have them follow you on your travels. You can also define a call routing path that tries you at several locations, such as home, the car or your pocket cell phone. Remote call screening lets you control your accessibility, letting you accept or decline calls to maximize your valuable time even when you're on the road. Never be out of touch again!
Personalized Call Handling
TeleVantage gives you truly intelligent call handling. Create personalized voice greetings and "Follow Me" routing lists, and assign them to specific contacts. Decide in advance which callers can reach you on your cell phone and which get sent to voice mail to hear a personalized message. Using the Smart Do Not Disturb (DND)™ feature, you can designate specific callers that can still ring through to your desktop, even when you have set your system to transfer all calls into voice mail. Your customers will be impressed with the personal touch, and you can relax knowing that each call will be handled the way you want it to be.
E-Mail Integration and Pager Access
Electronic mail has changed the way people do business, and TeleVantage combines the best of today's voice, telephony and e-mail technology. Anytime you receive new voice mail message TeleVantage can notify you by e-mail or by pager even according to a custom schedule. And, you can have TeleVantage send your voice messages directly to your e-mail account.
Voice-Guided Interface
TeleVantage is not just for PC users! All of the basic and many advanced features are available via a standard analog telephone or CLASS feature phones. TeleVantage will light the message-waiting light on your phone when you have voice mail and will display caller ID information for any incoming call. Easy-to-follow voice prompts guide you through creating a conference call, placing or transferring a call or managing your voice mail, even from a remote location. No more having to memorize function keys or waiting for help from the receptionist!
Automatic Call Distribution (ACD)
Traditionally, small businesses have not been able to afford ACD systems. With TeleVantage, your call center teams can work more efficiently while improving service to your customers. Distribute incoming calls to groups of sales or support staff. Play custom hold messages for callers. Agents can view a list of active and queued calls and take the next call or select a priority call from the list. TeleVantage's multi-level auto attendant ensures that calls are always routed to the most appropriate group.
Call Center Reporting
TeleVantage offers an affordable Call Center Reporter™ that allows you to analyze and manage your call center performance efficiently. Call center managers can run detailed reports on agent performance, call volume or queue wait time by time of day, inbound call outcome trends and others. Since the Call Center Reporter uses Microsoft Excel® to generate reports, you can easily apply your own formatting and change chart types to suit your preferences.
Internet Telephony
Based on the common standard H.323, TeleVantage's built-in IP gateway allows users to route calls over the Internet or Intranet. This saves you money by avoiding long distance tolls and makes dialing branch offices as easy as calling an extension down the hall. TeleVantage also allows businesses to enhance their e-commerce strategy by implementing web-based call centers. While browsing your web site, using NetMeeting™ your customers can click a button and speak directly to a sales or customer service representative.
IP Gateway Administrator
The TeleVantage IP Gateways view in the Administrator Client makes easy adding and configuring Internet gateways between remote TeleVantage Servers easy by rolling all of the appropriate dial settings, permissions and IP addresses into a single view. Gateway users can also be configured to enable seamless calling of remote locations just as if all users were on a single phone system.
Software Developers Toolkit (SDK)
The TeleVantage SDK includes four programming interfaces enabling tight integration with external applications - IVR Plug-ins, Device Status API, Least Cost Routing (LCR) API and the standard Windows Telephony Application Programming Interface (TAPI). TeleVantage IVR Plug-in interface can seamlessly integrate voice processing applications such as Interactive Voice Response (IVR), Predictive Dialers, and other voice-enabled applications. The Device Status API allows outside applications to monitor station and trunk status. The LCR API lets businesses create custom call routing applications. TAPI gives outside applications a call control interface for integrating call center applications such as screen pop, power dialers, etc.
Call Logging and Reporting
TeleVantage logs all calls and lets you enter helpful call notes for your records. Use your personal Call Log to keep up to date with your important contacts, tracking whom you've called, who has been calling you, and who needs to be re-contacted. Call them by simply clicking on their entry in your Call Log. Your system administrator will be able to use the Call Center Reporter to analyze calling patterns and monitor usage to increase the performance of your call center team.
Multi-Level Auto Attendant
TeleVantage's auto attendant provides friendly and efficient call answering. Use it to efficiently handle all your calls, or use it just when needed-when your receptionist is away, or after hours. Its voice-guided system is easy to use. Callers can dial an extension directly or use the dial-by-name directory. You can create different auto attendants for multiple inbound lines, set up multi-level menus-or use TeleVantage's intelligent scheduling to alter menu options or receptionist coverage based on time of day. Automated fax detection or DID intelligently reroutes faxes to your fax machine or server.
Graphical System Administration
TeleVantage gives you local and remote on-screen access to system administration functions, eliminating the need for costly service calls. Manage adds, moves and changes with the click of a button. Use the graphical Administrator to manage user settings such as mailbox size, password length, personal operators, dialing restrictions, and access to specified features.
Fault Tolerance
TeleVantage is designed to stay up and running even under adverse conditions. If the network goes down, your important connections stay open. Even in the case of a Server malfunction or power outage, your critical phone lines will stay up and running. The TeleVantage Server monitors its own status, e-mails administrators for any key system events and automatically restarts if necessary. For further reliability, the mission-critical Windows NT server supports RAID drives and uninterruptable power supplies (UPS). The TeleVantage Server and all client applications now also support Windows® 2000 in addition to Windows NT. Windows 2000 offers a reliable, high-performance, high availability platform for mission critical business systems.
Scalability
Many systems require expensive add-ons or complete reconfigurations to meet the growing needs of your company. TeleVantage easily scales up to 96 trunks by 264 extensions, ensuring that growing your business won't mean outgrowing your system. TeleVantage protects your investment for the long term, with ongoing benefits that never become obsolete.
International Language Capabilities and Support
Available around the world, TeleVantage is answering business communication needs. You can set the country code and city code-TeleVantage will apply the appropriate dialing rules. With a variety of trunk formats including T1, E1, CAS/R2 and ISDN BRI and PRI, TeleVantage meets the needs of an international organization. TeleVantage also includes Spanish, US and UK English system prompts. In addition, a localization toolkit is available to customize TeleVantage to support additional languages so that it's "voice" automatically changes to the caller or user's language preference as needed.
Award-winning expertise and unmatched support
Artisoft is the recognized leader in providing advanced computer telephony products that improve the way businesses communicate with their customers. Artisoft's TeleVantage has won numerous awards including being named #1 Product of the Year by Computer Telephony Magazine. Artisoft has also amassed a wide range of industry awards including several Product of the Year awards, Best of Show and Editors Choice awards from Network Magazine, Teleconnect Magazine, Computer Telephony Magazine, CTI Magazine and Call Center Solutions Magazine. This outstanding new technology has quickly become the telephony solution of choice for businesses worldwide. In addition, Artisoft is widely acclaimed by its extensive network of dealers, and won the prestigious ARC (Annual Report Card) award from VARBusiness Magazine for four consecutive years. TeleVantage scales up to 264 extensions and up to 96 analog, T-1, or E-1 trunk lines, including PRI and BRI ISDN.