CTI Link Screen Pops

Features and Benefits

• Full call control from your PC
  • Answer incoming calls
  • Place calls
  • Hang up
• Uses a nonintrusive call handling metaphor
  • Seamlessly integrates into your desktop environment
  • Abandons the 'telephone in a PC' look/feel interface
  • Lets the user retain control of their environment at all times
• Outgoing calls can be made from virtually any Windows or DOS based application
  • Robust keyboard macro system
  • DDE - Paste Link from your application into CTI Link for TAPI
  • DDE communication from an application
  • Drag and Drop from a compliant application
  • Wide Open to developers. TAPI enable your apps with just a couple lines of code
• Incoming Caller ID information can be sent to any Windows based application
  • You can send the CID before answering the call
  • You can send active call CID to an application
  • Uses Keyboard macros to achieve integration
• Powerful personal and global dialing databases
  • Store unlimited records containing Company, contact, telephone number and key information
  • Uses the familiar Windows interface for sorting by clicking on the headings
  • Global list allows you to have a company wide dialing database that can be kept on a network drive and accessed by everyone in your company
  • Integrated edit utility for both databases
  • Database keys allow you to group records based on their key
• Caller ID by Number Translations
  • CTI Link for TAPI & JTAPI will now let you build a database of Caller ID numbers and relate them to the company's main telephone number for Caller ID by number screen pops. This eliminates the issues surrounding Caller ID by number from multi-line outgoing pools
  • Easily administered while the caller is on the phone
  • Database resides on a LAN drive so everyone has access for updating and translating
• Direct Access to Popular Applications
  • We have integrated CTI Link with the most popular contact managers and database systems using their development tools/SDKs. This greatly improves our functionality and simplifies installation dramatically. CTI Link now functions seamlessly with the applications listed below for outbound and incoming CTI
  • The supported applications are:
  • HEAT
  • GoldMine
  • Act!
  • Cynergy Active Ticket Software
  • Outlook 2000
  • Maximizer 5.0 & Maximizer 5.0 Enterprise
  • Internet Explorer
  • Pivotal
  • Siebel
• True 32 bit application
• Familiar Windows interface with "What's This" help

System Requirements

• PC running Windows 95 or higher, or Windows NT version 4.0 or higher
• Installed and functioning Telephony Service Provider (TSP)

TSP should be capable of performing or providing: Caller ID, Hold, Transfer, Conference, MWI indication, LAN connection (Headset recommended).

Benefits

• Allows the user to continue working while dealing with calls
• Does not force the user to act on calls
• Increasing outbound dialing productivity by eliminating misdials
• Removes the user from dealing with the phone on their desk
• Seamless integration into the users desktop environment
• Integrates with any Windows application
• Open to developers
• Is always visible to the user regardless of what application they are in
• Hotkeys speed up all telephony functions
• Gives the user a sense of control and a general feeling of well being

Answer these questions in an email to receive a full evaluation of your desktop needs.

When integrating a PBX to the desktop there are certain criteria needed before the actual connection and integration can take place. The following questions must be answered:

1. What kind of phone system is the client currently using? (Make and model number)
2. Number of Trunks for voice
3. Number of Trunks for data (fax, internet etc ;)
4. What kinds of phone sets are on the desks? (Model numbers, brands,)
5. How Many phone sets in use now?
6. How many phone sets do you want to integrate?
7. What kind of interface goes into the phone system? (T1, analog, isdn, Etc. (What goes directly into the phone box in the phone room?)
8. Is there a port on the back of the phone sets to interface with the computer system? Or is the phone system PC based interfaced into your network?
9. What brand and build of database software is the client running? I.e.; HEAT, Goldmine, ACT, Cynergy, Telemagic, is the client running?
10. For screen pops, does your Telephone Co. support Caller ID?
11. How many seats are there for the desktop dialing and/or screen pops?
12. Name and phone number of client's interconnect (telephone repair person or supplier)
13. What kind of computers are on the client desktops - CPU Speed, RAM, Operating System?
14. What kind and size of server?

Minimum System requirements for Screen Pops:

Workstations:

• Pentium 333
• 128MB RAM
• NT /2000

Server:

• Pentium III
• 256MB RAM
• NT /2000
• 100Mb network