The Avaya Definity can be configured in both first party and third party configuration. It can also be configured in first party configuration with Tone Commander handsets (US customers) or other ISDN devices.
In first party configuration, a product called the IP Softphone is installed on the workstation in "Telephone Configuration". This communicates via TCP/IP with the telephone system. The TSP that comes with the device is installed on the workstation and CTI Link talks to this driver.
In third party configuration, a product called an Adjunct Switch Application Interface (ASAI) in installed in the Definity which is connected to the LAN via an Ethernet port. This communicates via TCP/IP with a WinNT server running Intel (formerly Dialogic) CT Connect software. The call control capability is distributed to the workstations using the CT Connect Tapi software which is installed on the workstations. CTI Link then talks to this driver.
Information on the Avaya Definity IP Softphone can be found on their website.
The IP Office, Argent Branch, Argent Office and Cybergear Gold telephone systems can only be configured in first party configuration though the communication is via the local area network.
The IP Office, Argent Branch, Argent Office and Cybergear Gold telephone systems are hub/router based. The telephone system has a static IP address on the LAN. The TSP that comes with the telephone system is installed on the workstation. Using TCP/IP the call control capability is distributed to the workstations and CTI Link talks to this driver.
Information on the Avaya Argent telephone systems can be found on their website.
The Alcatel 4200/4400 telephone systems can be configured in both first party and third party configuration.
In first party configuration, a device called an Alcatel 4961 module is slotted into the digital telephone of the user. The device is connected to the workstation using a serial cable. The TSP that comes with the device is installed on the workstation and CTI Link talks to this driver.
In third party configuration, a product called a CSTA card is installed in the Alcatel telephone system which is connected to the LAN via an Ethernet port. This communicates via TCP/IP with a WinNT server. The third party TSP that comes with the device is installed on the server. Using "Tapi Remote Service Provider", a component of Tapi 2.1 and greater, the call control capability distributed to the workstations and CTI Link talks to this driver.
The Comdial telephone systems can be configured in both first party configuration and third party configuration.
In first party configuration, a device called a PCIU is attached to the handset. The device is connected to the workstation using a serial cable. The TSP that comes with the device is installed on the workstation and CTI Link talks to this driver.
In third party configuration a server is connected to the telephone system using a serial cable. The third party TSP that comes with the device is installed on a WinNT server. Using "Tapi Remote Service Provider", a component of Tapi 2.1 and greater, the call control capability distributed to the workstations and CTI Link talks to this driver.
Some Information on the CTI capabilities of the Comdial telephone systems can be found on their website.
The Hi-Phone Desktop is a first party CTI device that can be connected to various telephone systems or directly to analog lines.
The Hi-Phone Desktop is a standalone telephony device that can be connected to a standard (analog) telephone line and provide support for Power Dialer, CTI Link and Call Recorder without the need for further hardware. The device is connected to the workstation using a serial cable. The TSP that comes with the device is installed on the workstation and CTI Link talks to this driver.
Information on the Hi-Phone Desktop device can be found on their website.
The Mitel SX Range can only be configured in first party configuration.
In first party configuration, a device called a Mitel Desktop Tapi device is attached to the telephone handset of the user. The device is connected to the workstation using a serial cable. The TSP that comes with the device is installed on the workstation and CTI Link talks to this driver.
Technical Note: The TSP must match the level of software on the telephone system.
The Norstar telephone system can be configured in both first party and third party configuration.
In first party configuration, a device called a CTA100 is attached to the telephone extension line of the user. The device is connected to the workstation using a serial cable. The TSP that comes with the device is installed on the workstation and CTI Link talks to this driver.
In third party configuration, a device called a CTA100 is attached to any digital extension line on the telephone system. The device is connected to a WinNT server using a serial cable. The third party TSP that comes with the device is installed on the server and is enabled using a license key available from Nortel. In addition to the device, an appropriate user license needs to be purchased. Using "Tapi Remote Service Provider", a component of Tapi 2.1 and greater, the call control capability distributed to the workstations and CTI Link talks to this driver.
Information on the CTA100 can be found on their website.
The Nortel Meridian can be configured in both first party and third party configuration.
In first party configuration, a device called a CTIA or an MCA (depending on the handset in use) is attached to the telephone extension of the user. The device is connected to the workstation using a serial cable. The TSP that comes with the device is installed on the workstation and CTI Link talks to this driver.
Information on the Meridian Communications Adapter can be found on their website.
In third party configuration, a product called Tapi Service Provider Direct Connect is installed on a WinNT/Win2K server. The server connects to a Meridian 1 using TCP/IP over Ethernet. Using "Tapi Remote Service Provider", a component of Tapi 2.1 and greater, the call control capability is distributed to the workstations and CTI Link talks to this driver. A Symposium Tapi server can also be used.
Information on the Meridian 1 Tapi 2.0 server can be found on their website.
The Panasonic KXTD range can only be configured in third party configuration.
A serial cable is connected between the RS-232 port on the telephone system and a COM port on a WinNT or Win2K server. The Panasonic Tapi Service Provider that is freely available from Panasonic is installed on the server. Using "Tapi Remote Service Provider", a component of Tapi 2.1 and greater, the call control capability is distributed to the workstations and CTI Link talks to this driver. Panasonic Desktop Telephony Assistant is not required.
The Samsung telephone system can be configured in both first party and third party configuration.
In first party configuration, a device called a CTM (Computer Telephony Module) is attached to the telephone extension line of the user. The device is connected to the workstation using a serial cable. The TSP that comes with the device is installed on the workstation and CTI Link talks to this driver.
In third party configuration, a device is attached to the telephone system. The device is connected to a WinNT or Win2K server using a SIM (Serial Interface Module). The third party TSP that comes with the device is installed on the server. Using "Tapi Remote Service Provider", a component of Tapi 2.1 and greater, the call control capability distributed to the workstations and CTI Link talks to this driver.
The Siemens HiCom telephone systems can be configured in both first party configuration and third party configuration.
In first party configuration, a device called a Data Adapter is attached to the Optiset E handset. The device is connected to the workstation using a serial cable. The TSP that comes with the device is installed on the workstation and CTI Link talks to this driver.
Another first party configuration is possible, a USB cable is attached to an Optipoint 500 Basic, Standard or Advance handset. A product called CallBridge TU TSP is installed on the workstation and CTI Link talks to this driver.
In third party configuration a product called a HiPath HG1500 is installed in the HiCom which is connected to the LAN via an Ethernet port. This communicates via TCP/IP with a WinNT server. The third party TSP that comes with the device is installed on the server. Using "Tapi Remote Service Provider", a component of Tapi 2.1 and greater, the call control capability distributed to the workstations and CTI Link talks to this driver.
Information on the Siemens HiPath third party solution can be found on their website.
The Toshiba DK Range can only be configured in first party configuration.
A device called a PCIU (Personal Computer Interface Unit) or Toshiba part number RPCI-D1 is attached to the handset. This is a replacement base for a digital telephone with an RS232 port at the back. The device is connected to the workstation using a serial cable. The TSP that comes with the device is installed on the workstation and CTI Link talks to this driver.
The 3COM NBX is an IP based telephone system that can only be configured in first party configuration though the communication is via the local area network. Information on the 3COM NBX 100 telephone system can be found on their website.
The 3COM NBX is hub/router based. The telephone system has a static IP address on the LAN. The TSP that is downloaded from the telephone system is installed on the workstation. Using TCP/IP the call control capability is distributed to the workstations and CTI Link talks to this driver.
The telephone systems that we have tested our products with, are listed below. If your telephone system is not listed but fits the criteria, we may still be able to assist.