Odyssey Call Center System Uses
U.S. Infotel is continually being approached by industries to assist in the application and adaptation of a predictive dialer to suit any industry. If your company uses any method of out-bound calling, of any size, we can show you the cost-effective use and benefits that predictive dialing can bring to your organization. Simple put predictive dialers can and do give you a competitive edge over your competition. Precisely what you don't want the competition to have.
Applications currently being used for Predictive Dialing:
- Debt Collections
- Business to Business or Business to Consumer: all outbound telemarketing needs
- Appointment Setting and Confirmation
- Court Appearance Notification
- Follow-up and Renewal for great customer service
- Fundraising
- Telemarketing
- Market Research
- Emergency Community Notification
- Employee Notifications
- Municipal Warnings and Notifications
- School closing announcements and absenteeism notification
Benefits of Using an Odyssey System
Lower Costs ~ reduced human error and overhead by a reduction in personnel can be achieving because of the tremendous increase in talk time will give you greater results in a shorter time span
Increased Profits ~ efficient use of resources along with increased agent talk time followed by concise reporting will improve your bottom line
More Contacts per hour ~ reduce call reluctance, eliminate busies, answering machines, no answers and operator intercepts helping your agents to be more productive
Improved Supervision ~ thru monitoring and conferencing agent performance and quality will increase
Less Stress ~ with Do-Not-Call list management and flexible campaign control matched with an easy to use query builder
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