Scheduled Callbacks - The Supervisor has the option of allowing agents to schedule callbacks within each campaign. The Supervisor can configure each campaign to handle scheduled callbacks in the most efficient manner. Odyssey has three unique configuration options for Scheduled Callbacks:

Agent Specific - Scheduled Callbacks are directed to the agent who made the callback commitment. The agent will be notified prior to the callback time. The appropriate record is displayed on the screen at the time of the callback. This method is often referred to as "ownership".

Station Specific - Scheduled Callbacks are directed to a specific agent station. The station will be notified prior to the callback time. The appropriate record is displayed on the screen at the time of the callback. This method is often used when specific 'seats' perform a defined function not common to all agents in the call center.

Global - Scheduled Callbacks are directed to the first available agent. The agent will be notified prior to the callback time. The appropriate record is displayed on the screen at the time of the callback.