Odyssey Features
See an Immediate Return on Your Investment with our ODYSSEY Predictive Dialer.
Predictive Dialer Features
Predictive Dialing is an automated method of making outbound calls and then passing live answered calls on to a call center agent. True predictive dialing should not be confused with automated dialing. True predictive dialing has complex mathematical algorithms that consider in real time:
- The number of available telephone lines.
- The number of available call center operators.
- The probability of getting no answer, a busy signal, a disconnected number, operator intercept or an answering machine.
- The time between calls required for maximum operator efficiency.
- The length of an average conversation.
- The average length of time the operators need to enter relevant data.
Odyssey Predictive Dialers consistently adjust the dialing rate by monitoring changes in all of these factors.
Benefits of using Predictive Dialers
Before manually dialing each call, operators spend time reviewing paper records or computer terminal screens, selecting the person to be called, finding the phone number, dialing the number , listening to the ring, listening to the phone company intercepts, busy signals and answering machines. Operators also spend time updating information after the call. The Odyssey Predictive Dialer system automates these processes, passing on only the answered calls to a live operator.
THE RESULT - PRODUCTIVITY INCREASES OF 200% TO 300%
Even the best run manually dialing call centers only get 25 minutes of talk time per agent per hour. With our Predictive Dialers this will increase to 50-55 minutes per hour per agent.
Plug Your Agents into the Odyssey Call Center System and watch their production soar! By letting an Odyssey Predictive Dialer make the call you will more than double your contacts per hour.
- Generate Higher Quality Sales Leads
- Produce More Sales Per Employee
- Double Your Contacts Per Hour
- Take Home More Profits
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