Call Transfer

The Odyssey Program is capable of transferring a call from an agent to a third party. Call Transfer is a feature that will not be available if it is not turned on at the supervisor's station. To transfer a call to a third party, select the Transfer button to the right of the script.

OFF SITE CALL TRANSFERS

In the event of an offsite call transfer to a static number the dialer will place your call on hold and dial the third party's number for you. After establishing contact with the third party, select the Complete Call Transfer button to transfer the call. Then disposition the call as usual. In the event that the third party is not available, select the Retrieve Call on Hold button to go back to the customer's call.

In the event of an offsite call transfer without a static number, enter the seven or ten digit number to be dialed and select the Dial button. This will open the "Connected" box, as pictured above. From this point, follow the directions above.

If the prospective customer hangs up while the third party is being contacted, you will get a message telling you that the Primary Party has hung up. Select the Retrieve Call on Hold button to cancel the attempt to contact a third party, and to retrieve the record for call disposition.