Businesses whose profits depend upon outbound calling can no longer afford to ignore automated call management. Call automation, inbound/outbound call management and predictive dialing are becoming a standard feature of call centers throughout the country. Five years ago, such technology might have cost hundreds of thousands of dollars. But today even small call centers can afford these systems. In fact, they can't compete effectively without them. Call Center Systems meeting today's competitive challenge are being produced by U.S. Infotel Corporation. Our most advanced system, The Odyssey Call Center System offers such great features as: Inbound/Outbound Call Blending, Web Agent Connectivity, Real Time Recording, and SQL Server database connectivity.

We originally developed The Odyssey/Goldmine Predictive Dialer system to work with Goldmine Software, the number one rated customer management software in the CRM industry today. Goldmine has won more awards than any other CRM software in our industry. Goldmine offers such features as: Automated Processes, Email blasting with customized templates, mail merging capabilities, built in calendar, scripting, and much, much more. We have built a SQL bridge between our Odyssey System and Goldmine to enable the call center to take advantage of the best of both systems. Below are some of the great features of Goldmine Software.

  

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