Changing Scripts "On the Fly"

Sometimes when a campaign is running, you will want to change or correct a script that is being used by the telemarketers. Although a script cannot be edited while it is in use, a script can be changed "on the fly".

1. To correct or change a script without interrupting the campaign, use the "Save As" routine described above to make a copy of the script that is currently in use.
2. Open the newly created script and make the desired changes.
3. Go to the Dialing Parameters tab on the Campaign Control Panel and change the Current Script Option to the script you just edited.

The Start Page

Each time a call is sent to an agent, the Start Page of the current script appears on the screen. The Start Page is always the first page of the script, and typically contains an introductory script for the call, although in some cases it may be the only page in the script. If your script has any fields embedded in it, such as the name of the person being called, those fields will contain the information for this particular record. The Start Page is also where you are presented with all the features of the script.

The Response Options Buttons

The Response Options Buttons appear at the bottom of the screen. They are "user defined". That is, the supervisor defined the use of these buttons when the script was created. The Response Options Buttons are used for one of two things - dispositioning a call or changing to another page in the script.

Additional Script Pages

The button will take you to a page called Rebuttals. This page contains common objections to the purchase of new widgets, along with rebuttal scripts for each objection.

Notice that on the Rebuttal Page of our example script, the Response Options buttons are different. Actually, several of the buttons found on the Start page of this script are not found on other pages. For instance, if you get an answering machine, there is no need to go to another page of the script. Thus, the Ans Mach button is only on the Start Page. The same would be true of such disposition buttons as Not Home, Bad Number, etc. Also, the destination buttons will be different.

	The example script does not have a "Not Interested" button on the Start Page. By putting your "Not Interested" button on a Rebuttal page, you will be more likely to attempt to rebut objections before letting the call go as "not interested".
	Be sure rebuttals are not against the law in your city/state before writing them into your script. In fact, be on top of all legislation regarding telemarketing in your area.

Selecting the button will take you to a page in the script called Sale.

After all the information is collected and the call has ended, the call can be dispositioned with the Lead Disposition Button on the Sale page. If you have a script where you collect data from the contact, the Lead Disposition Button should only appear on the last page of your script.

Also, if your system prints a lead sheet or print ticket, it will be automatically generated when the Lead Disposition Button is selected and confirmed.

		The Call Back Scheduler (May be grayed out)
		The Go-To Button
		The Call Transfer Feature (May be grayed out)
		The hang up button
		The finish button

 U.S. Infotel, 5770 NW Expwy, Suite 206, Oklahoma City OK 73132
 Phone Number: 1 (405) 516-2420 E-mail: sales@usinfotel.com


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