Allows you to choose a one line per agent ratio, guaranteeing that not a single call will be dropped. This is a magnificent tool for small, high priority lists that your company wants to handle with a more hands-on approach. An agent simply hits the “Ready for Next Call” button and the next call is placed. When someone answers the phone, the call is instantly passed through to the awaiting agent where the immediate screen-pop allows for a warm hello.

When Customer Care Agents are focused on talking to customers, not looking for the next number to dial, you will see a more productive agent and more dialing hours. Your Customer Care Agents will become better performers, and you will experience greater control over your critical call campaigns. It is with an ODYSSEY Call Center System that you will reach your goals more rapidly moving ahead of your completion.