"We
have been running our call center for over six years. About three
years ago we contacted U.S. Infotel Corporation about upgrading
our dialing agents to a predictive dialing system. Many of our clients
could no longer tolerate the level of productivity created by our
manual dialing.
We were also very concerned about the level of knowledge required by our staff to run and administrate a large predictive dialing system. U.S. Infotel networked 100 workstations, an NT Server, and installed the new predictive dialing system in three weeks. They did so with a minimum amount of downtime for us, and a minimum amount of disruption to our day to day business. We have since added several seats to our call center as a result of increased sales and customer satisfaction." -Owen T. Horton, CMH Enterprises, Raleigh, NC
"When we were looking for the right Dialer to automate our call center, we looked at three different systems. U.S. Infotel took the time to analyze our needs, prepare a complete plan of action, and did so within a budget we felt was very affordable. We doubled our number of seats in the first six months, added a new call center a year later, and am growing at a breakneck pace every month. U.S. Infotel has been very responsive to all of our needs. The few times we have had technical problems, they were available and quick to solve our issues, even when the issues were not theirs. Our next call center will be installed by U.S. Infotel, no question about it." -Kirk Hill, Mountain States Glass, St. Maries, ID
"We were becoming very unhappy with our network consultant and ready for a change. We were also concerned about our technology being out of date and getting behind every day. U.S. Infotel came in, analyzed our needs, and installed a new NT network, 20 workstations, fax server, and converted our database from a Dos based Q&A to Goldmine software. Our productivity has increased dramatically, and communication within our corporate structure is greatly improved. U.S. Infotel continues to monitor and improve our technical structure on a regular basis to our increased satisfaction." -Connie Scudder Morgan, Sue Wilson Brokerage, Oklahoma City, OK
"We have been a Goldmine user for over a year, and using a Goldmine reseller to implement our system. However, the reseller really did not understand automated processes, and we wanted to implement them to improve sales. We contacted U.S. Infotel and contracted with them to roll out our first set of AP's. Within the first month of AP's, sales increased by over $18,000 that we could directly attribute to Automated Sales Processes implemented by Infotel. We have implemented over 3 separate programs that included AP's to date. Sales continue to increase beyond our expectations on the processes designed and implemented by U.S. Infotel Corporation. We are very satisfied at their level of performance." -Bruce Brown, Ameriban Corp., Tulsa, OK
"We brought a project to U.S. Infotel that we were not sure could be done. We wanted to install a predictive dialer in the basement of our C.O. (central office), connected to a server on the 2nd floor of that C.O. , resonding to customer service reps that were connected to a Nortel Meridian PBX and sitting in an office building 20 miles away. A second group were situated 80 miles to the west in Summerside, PEI. After many discussions and proper amount of design structure from U.S. Infotel Corporation, our CSRs were getting screen pops on their workstation in less than a second based on the connect to the consumer. Needless to say, U.S. Infotel came through to our satisfaction." -John McKenna, Island Telecom, Prince Edward Island, Canada