FINANCIAL SERVICES

You know that the key to success with your customers is personalizing service and ensuring they have the best experience possible. To that end, you've probably already made an investment in your customer communications strategy by augmenting newer channels - the Web or call center - but what about your branches?

What about the Branch?

One customer channel that's often forgotten is the phone at the local branch. Do you know how many customer calls you get at the branch? How well are those calls handled? Across your network of branches?

Now there's a way for financial service providers to track caller behavior and call traffic into their branch networks and transform that data into actionable business intelligence and analytics.

The Vertical Financial Services Solution

With Vertical financial services solutions, you'll see improved customer service resulting in new revenue streams. By connecting branches to call centers or customer databases - or simply by sending calls to the right place - Vertical's Solution drives sales that might otherwise never have been captured.

Finally, Vertical solutions can help you lower costs by consolidating the number of devices you need in each location, providing centralized Web-based management capabilities, and taking advantage of broadband services. It all adds up to a powerful new formula for managing your customer interactions.

Our cost-effective solutions can provide:

• New visibility into how well customers are being served
• A view of employee performance
• Self-service and customized call handling options
• Ties into customer databases
• A single platform for branch communications needs

We have help desk technologies and outbound dialers for collection agencies, banks, and credit unions.