CHAIN RESTAURANTS

Customer Calls Equate to Revenue Opportunity

Do you know how many of your customers got a busy signal when they called your restaurant and took their business elsewhere? If customers get a busy signal, wait on hold, or receive poor service on the phone, they are more likely to call another restaurant to pick up dinner, or schedule their next company event. You could be losing precious call-in business and not even know it.

Today, most restaurants do not have a way to gauge the extent of the problem. Growing your business requires increasing your capabilities. If you are growing your business to include carry-out or increasing your emphasis on banquets and catering, you are becoming increasingly reliant on the phone.

The Vertical Restaurant Solution

Vertical's restaurant solutions help chain restaurants dramatically improve customer service for callers, whether they are calling for reservations, carry-out, scheduling a banquet, or just getting directions.

Vertical Solutions also let you track how callers are treated, how many hung up, how many are on hold and when the calls are heaviest so that you can adjust staffing accordingly. And you can track these patterns across your entire network of restaurants.

The result: more satisfied customers calling into your restaurant and more efficient use of employee resources, which adds up to more revenues and profitability for your restaurant.

This cost-effective solution can:

• Provide new visibility into restaurant and employee performance and how well customers are being served
• Customize call handling
• Provide self-service options
• Tie into customer databases
• Transfer to other extensions and to offsite locations
• Automate routine queries like directions and hours
• Customize hold messages at one restaurant or the entire chain
• Reduce equipment and operational costs