CALL CENTERS

Implement Next-Generation Call Centers without a Next-Generation Budget

Powerful, Low Cost Solutions

Until recently, the hardware and software necessary to run a call center required large budgets and heavily staffed IT departments. With the advent of software-based phone systems such as Vertical's TeleVantage, all that has changed.

TeleVantage Call Center enables you to enhance customer service, reduce costs, and improve your business's bottom line.

Key features include:

• Queue calls in order received
• Route calls via a variety of sophisticated algorithms
• Skill-based and agent-capacity based routing
• Seamlessly support IP agents to enable virtual call centers staffed by contract or remote workers
• Establish data-driven call priorities to support calls from premier customers
• Enable silently monitoring, coaching or joining in on calls
• Record calls for future training, analysis and quality assurance
• Display a broad range of live queue or agent status information
• Extensive real-time reporting
• Enable third-party development of IVR and CRM applications
• API access to caller-entered data, such as customer or incident numbers
• Answer calls hands-free using headsets or speaker

We have installed Call Center applications all over the U.S. and Canada with custom IVR’s, recording, and inbound / outbound agent productivity enhancements that are very impressive.