BANKS

Customer Service is Critical

Exceptional service, a personal touch, and a full suite of services are what you strive to deliver to your customers. Accordingly, you need a phone system that handles calls efficiently and effectively, allowing your staff to project the professionalism and build the relationships with customers that are such integral parts of your business. You need to assure your customers that they made the right banking choice - and that you value their business - with each communication.

High Value Applications

Vertical enables you to manage your customer interactions through GUI-based administration tools and a wide range of capabilities so you never miss an important call:

• VIP Call Routing
• Call recording
• Presence management
• Unlimited voicemail
• Integration with CRM and other enterprise applications

Vertical helps you maximize your telephone interactions and deliver the personal touch in a 24x7 environment, enabling you to achieve your relationship banking goals. With a Vertical solution, you will have the confidence that comes from purchasing a system that will best serve your customers, while also providing a user-friendly experience for staff.