Cynergy Active Ticket
Cynergy offers a way for agents to be able to write tickets rapidly and efficiently in order to deliver customer service “Right Now”.
This is one of the most Full Featured trouble ticketing systems that you will find for the money in the marketplace today. If you have several service people in the field, and support people on a Help Desk at the organization facility, Cynergy makes support a snap. There are also great features like a Rules Based Engine, Escalation for Service Level Agreements, and integration into Outlook that make life easy on your support people.
Many of these same features are just like the ones you find in high priced applications like HEAT, BMC, Peoplesoft and Remedy. In fact, some of our customers continue to use these other applications at the Enterprise level, then adopt Cynergy in smaller departments because they need something that is easy to use, affordable, and quick to deploy.
Try Cynergy for 30 days for free, by calling 405 516 2420 or email: sales@cynergysoftware.com
View Cynergy Active Ticket Workflow Diagram
Cynergy Active Ticket Benefits
Create New Ticket Screen - » View Details
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Search Tickets Screen - » View Details
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View Ticket Screen - » View Details
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View Ticket Queue Screen - » View Details
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Merge Tickets Screen - » View Details
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