Contact management and CRM (Customer Relationship Management) is about keeping as much information about your client or organization in One Container so it is easy to find, retrieve, and update. Cynergy makes this easy to modify through the administrator section of the program so you can modify and customize it to fit your organizational structure, not the other way around.
You can view your People, Assets, Calendar events, find literature and information in the Knowledge Center, and create Tickets for Customer Service or Opportunities for marketing and sales that you can then track for performance and success.
Cynergy was developed by people that had experience with other CRM platforms such as Goldmine, Maximizer, Sales Logix, Salesforce.com, and Microsoft CRM. Thus Cynergy brings a “Best of Breed” solution to the business at a price anyone can afford.
Good CRM solutions keep customers from going over to the competition. However, you don't want your salespeople spending all of their time performing administrative and customer relationship tasks. They should not have to spend time filling out reports and creating forecasts. Our help desk management solution can do that for them along with keeping all customer information accessible to your entire staff.
Cynergy provides full time access to customer service records. Our Web service desk allows management and agents to access the contact database from home, office, hotel, airport, client site, anywhere reachable by a web browser. And with wireless and satellite technology, that means anywhere.
Customized Reports allow help desk managers to review the activity of each individual agent or agent group. View at a glance how many appointments an employee has completed, sales performed, and tasks scheduled for the future. These data reports can be funneled into other software systems such as Oracle or Sybase and be integrated into an accounting program when desired.